We’re happy to answer any questions about district heating or cooling or service disruption. If you don’t find what you are looking for, please contact us.
We always answer on 020-31 31 51
Our services make life easier and safer for district heating and cooling customers. On My Pages you will find all the information you need about your property’s or company’s district heating and district cooling use, including contracts and invoices and operational information and additional services.
We’re happy to answer any questions about district heating or cooling or service disruption. You can easily get help via My Pages if, for example, you are looking for an invoice.
Report faults on: 020-31 31 51, any time day and night
Frequently asked questions for customer service
We colour the district heating water with pyranine dye in order to identify leaks. By finding leaks promptly, we can quickly begin repair work and thereby minimise the risk of possible damage and other consequences related to leaks. This method is used by several energy companies in Sweden and other companies to find leaks in supply systems and structures.
If you see green water in an outdoor environment, this may be due to a leak in the district heating network. You should contact us on 020 313151. Please keep your distance from such water as it water may be very hot.
If you your hot water at home runs green, it is probably because your district heating plant has a leak. You should then contact your property owner and report the fault. If you live in a detached house, contact us on 020 31 31 51 for help with service and repair of your substation.
NEVER drink green water from the tap: district heating water is not approved as drinking water.
Are you the contact person for your property, or do you need to change the contact person? We need to have up to date contact details for your property’s contact person. You can make changes here.
My Pages provides details of your, your companies’ or tenant-owner association’s heating and cooling use and costs in one place. In My Pages, you can easily analyse and review your energy use and costs. You can also see forecasts and operational statistics, as well as information about your energy contract and service options. Read more about My Pages and how it works
How Russia’s invasion of Ukraine affects Swedish energy markets – information from the Swedish Energy Agency.
If you can’t find the information you are looking for, or need help to fill in any of the above forms, please contact us and we will be happy to help.