In January 2025, we launched our new pricing model. The outcome has been in line with expectations. The purpose of the new pricing model is to reward customers who reduce their energy use and peak demand, particularly during colder periods when demand on the district heating network is at its highest We launched and further developed products and services during the year:

1.    New climate products

• Heat for environmental reporting. The service has been specifically designed for customers focused on climate targets. It will be offered until the time our district heating’s climate performance is so good that the product is no longer necessary
• We entered into the first agreement with one of our district heating customers regarding the purchase of permanent negative emissions, and our plan is to launch more district heating products with permanent negative emissions in the future as regulations and reporting rules evolve

2.     Digital services

In recent years, we have developed our digital services that provide customers with control, security, simplicity and sustainability in every property. By bringing our energy services together in our Intelligy digital platform, we are offering our customers the following:

• Monitoring of operations, which provides full control and security in the operation of mechanical rooms
• Heat optimisation, which delivers control based on the actual indoor temperature and provides insights that reduce energy consumption and improve comfort
• Charging solutions for electric vehicles, solar panels and battery storage that make it possible to balance production, storage and consumption in buildings to optimise and control the entire energy flow in a single interface

With these solutions, we are making it easy for customers to see the big picture, prioritise correctly and monitor their energy consumption in a transparent and precise fashion. Together, we are creating smart, green properties and housing that meets the requirements of the future.