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Annual and Sustainability Report 2025

Market

We are our customers energy partner

Around the clock, all year round, we ensure that the growing Stockholm region has access to heating, cooling, electricity and waste services.

Stronger customer relationships, increased customer satisfaction, a new pricing model and the launch of new solutions that will meet future needs for digital services. These are some of the areas we have worked on over the past year to develop and strengthen our offering. Together with our customers, we are creating a secure, sustainable and smart energy supply.

"Safeguarding and strengthening customer confidence is a key aspect of our work and crucial for our long-term development."

Jenny Warbo, Head of Offering Portfolio

Innovation and development

Stronger customer relationships, increased customer satisfaction, a new pricing model and the launch of new solutions that will meet future needs for digital services.

Development in collaboration with the customer

We are striving to achieve continuous improvements, and during the year we have adapted our offering to meet our customers’ needs by launching a number of new services and products.